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Comments & complaints

We hope that you are entirely satisfied with your dental care and experience and would be happy to recommend our services to others.

If not, please let us know about it so that we can rectify the problem and improve our service.

Complaints procedure

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that sometimes things can go wrong, with the result that a patient feels they have a genuine cause for complaint. If this is so, we would like the matter to be settled as quickly and as amicably as possible.

If you are not satisfied with the practice in any way, please contact the Practice Manager Karen Marshall in writing, giving details of your complaint. We will do our best to answer your complaint as soon as possible.

You can deliver your letter by post, email or in person. Our contact details can be found on our contact page.

If you are not satisfied with the response to your complaint you can contact the Gloucestershire Primary Care Trust on 0845 4221 500 with regards to NHS treatment or the Dental Complaints Service on 08456 120540 with regards to private treatment.

This page was last updated on 07 of March 2019