Terms and Conditions (last updated 20 Nov 2009)

What you can expect from us:

We will listen to you and try to give you an explanation and solution to your needs.
Your safety is our prime concern and hence we will follow the latest cross infection guidelines.
We will provide any treatment at the highest quality, performed efficiently and as gently as possible.
We will give you a detailed written estimate of any planned treatment and tell you in advance of any changes to your plan.
We will do our absolute level best to keep to time but, if it is impossible, we will inform you and keep you updated.
Sometimes due to unforeseen circumstances (such as staff sickness or equipment failure) we may have to cancel your appointment. We will try to keep these to an absolute minimum and will do our very best to give you as much notice as possible.
We will apologise and make amends if we do not perform as we promise and you can be the judge of our performance.

To be fair to all other patients, especially those on our waiting list, we ask you to attend your appointments promptly. If that is not possible let us know as soon as you can. We appreciate that occasionally it is unavoidable to cancel or miss an appointment; however, unless we receive at least 24hours notice a fee of £30 will be charged for private appointments. The fee must be paid before any further treatment can take place. For NHS appointments, if you fail to keep two or more of your appointments then we reserve the right to remove you from our NHS list and inform the Primary Care Trust that we would no longer provide you with NHS care.
To pay your bills as requested on time, as each stage of your treatment is completed. To help you, we accept cash, cheques, and most credit and debit cards. Non-payment of any outstanding balance including non attendance fees will result in no further treatment being provided. In the case of our NHS patients it may result in their removal from our patient list. For NHS patient, if you choose to pay for your treatment by credit card then a credit card handling fee may bepayable. There is no charge for using debit cards.
That you look after work we provide for you with techniques that we teach you
You must complain if there is something that upsets you. That way we have a chance to put it right and improve our service to you
We love to work with nice people. If you are happy with our service we ask you to refer others to us